Return Policy – Kashmir Essences

Introduction

At Kashmir Essences (www.kashmirsessence.com), customer satisfaction is important to us. However, due to the personal, aromatic, and hygienic nature of perfumes and attar products, we follow a strict return policy to ensure product quality, safety, and authenticity for all our customers.

Eligibility for Returns

Returns are only accepted in specific cases where the product delivered is damaged, defective, leaking, or incorrect. We do not accept returns for reasons such as change of mind, dislike of fragrance, or personal preference. Products that have been opened, used, or tampered with are strictly not eligible for return under any circumstances.

Return Request Timeline

If you receive a damaged or incorrect product, you must contact us within 48 hours of delivery at info@kashmirsessence.com. Requests made after 48 hours will not be accepted. Customers are required to provide clear proof, such as an unboxing video or photographs, to support their return claim.

Return Approval Process

Once a return request is received, our team will carefully review the provided details. If necessary, additional verification may be required. Kashmir Essences reserves the right to approve or reject any return request based on the condition of the product and validity of the claim.

Replacement or Refund

If your return request is approved, we may offer either a replacement of the product or a refund, depending on product availability and the situation. Approved refunds will be processed to the original payment method within 5 to 7 business days after verification. Shipping charges are non-refundable in all cases.

Non-Returnable Items

Products that are opened, used, without original packaging, or reported after the specified time frame are not eligible for return. Additionally, items purchased during special discounts or promotional sales may also be non-returnable unless they arrive damaged or incorrect.

Shipping for Returns

In eligible cases, customers may be required to return the product to our provided address. The return shipping method and responsibility will be communicated at the time of approval.

Policy Updates

Kashmir Essences reserves the right to modify or update this Return Policy at any time without prior notice. Customers are encouraged to review this policy periodically.

Contact Information

For any return-related queries or assistance, please contact us at info@kashmirsessence.com or visit www.kashmirsessence.com.

By placing an order with Kashmir Essences, customers agree to the terms and conditions of this Return Policy.